We believe in the power of collective intelligence. The Smart Platform promotes collaborative design, fostering synergy between diverse perspectives from citizens to researchers and decision-makers to stakeholders to create solutions that truly meet the needs of our partners and clients.

Key approaches:

• Integrating citizen science + community-based participatory research

• Prioritizing social innovation over corporate profits

• Incorporating user personalization in all our products

• Equity in design to ensure uptake irrespective of digital literacy

• Inclusion and diversity in our co-design with community partners

Grounded in robust scientific research, the Smart Platform ensures that digital solutions are informed by the latest interdisciplinary and trans-sectoral insights, providing a solid foundation for social innovation.

Key approaches:

• Interdisciplinary expertise integrating computer science+datascience+digital epidemiology

• Decentralization of technology and democratization of data

• Variety of platforms ranging from traditional digital platforms to progressive web applications

• Pioneering data sovereignty of citizens by going above and beyond jurisdictional data legislations

• Building digital platforms that drive systems integration (e.g., health, education, social services) for societal solutions

The Smart Platform integrates citizen science with community-based participatory research, an approach that enables us to test digital platform functionality and effectiveness in-house by engaging with key stakeholders and a citizen scientist advisory council.

Key approaches:

• Robust testing and piloting protocols that enable cross-sectional and longitudinal designs

• Effective real-time data collection that enables our development and research teams to respond rapidly to stakeholder feedback

• Conduct multiple iterations of testing to ensure comprehensive feedback is incorporated before beta-testing

• Conduct beta-testing that allows real-world input before implementation

• Incorporate human-centred approaches in adapting artificial intelligence

The Smart Platform enables trans-sectoral implementation of digital platforms across jurisdictions with the flexibility of using study designs ranging from randomized controlled trials and quasi-experimental studies to longitudinal community trials and innovative step-wedge digital interventions.

Key approaches:

• Rapid responses that provide real-time support to citizens across jurisdictions

• Utilization of big data for jurisdictional evidence-based decision-making

• Advanced data analytics that integrate cutting-edge cloud computing with within-jurisdiction storage of data

• Capacity building by providing training to users and clients across jurisdictionsi

• Offer ongoing support channels to address user and client inquiries and issues.

Beyond development, the Smart Platform incorporates process and impact evaluation approaches, ensuring that our digital solutions not only function effectively, but also are accountable to our stakeholders.

Key approaches:

• Pioneering digital evaluation by incorporating principles and approaches of program and policy evaluation implement analytics tools to track user engagement, feature usage, and overall platform performance.

• Use quantitative and qualitative big data to measure success against predefined goals.

• Creating continuous improvement pathways to seamlessly update our products using empirical evidence.

• Conduct digital evaluation in-house during piloting of products before real-world launches.

• Incorporate advanced data analytics into digital evaluation approaches to provide clients with valuable user information.